Is LightningMag™ portable power bank compatible with all phones ?
Yes , the LightningMag™ portable power bank is compatible with every phone out there. It includes three types of magnetic heads compatible with all phone models . Listed below are the most common , but of course all the phones that use those adapters will work with the power bank.
Lightning - Apple Iphone
Micro-USB - Samsung Galaxy
Type-C - Google Pixel
What does the portable power bank include ?
1 Mainframe Power Bank
4 Individual Power Banks
1 Ordinary data cable
1 Lightning Magnetic Head
1 Type-C Magnetic Head
1 Micro USB Magnetic Head
How much do each mini portable power bank charge your phone ?
Here is an estimate of the battery that each mini power bank will charge a phone when they are at full power . You can have all of the four with you and not let your phone die anymore.
iPhone 8 - About 35 %
iPhone X - About 27 %
XIAOMI 8 - About 22 %
HUAWEI Mate - About 18 %
Will having a case limit the use of the mini portable power banks ?
It depends , if your case its bulky like an otter box , the magnetic portable power bank will not keep attached to your phone . But if you have a slimmer case , there won’t be a problem .
How Long Is The Shipping Time ?
For Customers within the United States it should take from 1 - 3 weeks to get the product . If you haven’t received your order within that time , check your tracking number . At last contact us if you haven’t already .
We ship international orders , however international shipping delays can occur due to your country’s customs process . Due to that , it may take from 3-5 weeks for your product to arrive .If for any reason it hasn’t arrived yet , contact us .
*Shipping times are counted once the order has left our facility . Please give us 1 to 3 days to process your order. *
What form of payment do you accept ?
Paypal , Amazon Pay , Apple Pay , Google Pay , and all major credit cards .
Returns And Refunds
I received a faulty product , what can I do ?
If you believe to have received a faulty product , please contact us at email@example.com as soon as possible so we can assess the issue . All items that are faulty will receive a replacement if only the warranty claim is being made within 12 months of the purchase date .
When the product arrives to our facility , we will inspect it and get back to you within 1 to 3 working days . If the product is deemed to be faulty under LightningMag™ guidelines , we will replace the product and send out a new working product to you .
If our specialists determine the product is not cover under LightningMag™ warranty , we will contact you directly to discuss possible replacements at an additional cost .
Partial Refunds in certain situations
- The item its not in its original condition , is damaged or missing parts .
- Damages caused by wear and tear , theft or loss .
- Use that is not in accordance with the listed instructions on the product packaging .
*Its recommended to use a trackable shipping service . We don’t guarantee that we will receive your returned item
I don't like the product , what can I do to get my money back ?
We are absolutely sure you will love our products , however if for any reason you have opened the product and want to return it , we offer a 30-day money back guarantee provided that you have followed all the correct use instructions given by our customer support team . To qualify the 30-day money back , follow the steps below .
30-Day Money back instructions
Please follow these simple instructions to qualify for the Money Back Guarantee:
1. Contact our customer support at firstname.lastname@example.org to begin the troubleshooting process . This must be done within 30 days from date of purchase .
2. You will be asked to provide the reason why you are not happy with the product followed by require images/videos of how the product is used.
3. A customer support specialists will begin the process of helping you use the product correctly .
4. You must follow all troubleshooting steps and provide evidence for the team to review and assist you properly.
5. Returned items should include all parts as delivered . Missing items will void the 30-day money back guarantee .
*If the request for the 30-Day money back guarantee has been approved , you will need to send the product back to us with a tracking number and order number . Failure to do so may result in us withholding the refund *
We may still accept refunds in certain cases even if instructions are not followed , however we may withhold $20 due to restocking fee .
The 30 day money back guarantee does not apply for :
- Incorrect Use
- Incompatible Phone or Case
- Change of mind about buying the product
*Returned shipping costs are not covered by LighthingMag™ .